Help & care
Shipping, exchanges, sizing and looking after your SOHO pieces. If you need a hand, we’re just an email away.
Shipping
Do you offer free shipping?
Yes! U.S. orders of $100 or more ship free.
When will my order ship?
We process orders within 1–3 business days, excluding weekends and public holidays. Processing may take a little longer during new drops, holidays, and busy periods. Once your order ships, we'll email your tracking number.
Can I pick up my order?
Free local pickup is available at checkout. We'll send pickup instructions when your order is ready.
My tracking hasn't updated. What should I do?
Contact the shipping carrier first if your tracking hasn't updated or your package appears stuck. If you need more help, contact us and we'll assist.
How much does shipping cost?
U.S. orders of $100 or more ship free. For other U.S. orders, our shipping policy lists standard rates of $6.90 for 0–1 lb and $9.90 for 1–5 lb.
Your available shipping options and final shipping charge appear at checkout before payment. Free local pickup is also available. See our shipping policy for local delivery options and details.
How long does shipping take?
Standard U.S. shipping is estimated at 3–4 business days after your order is processed. Processing normally takes 1–3 business days, excluding weekends and public holidays.
Carrier estimates begin after processing and aren’t guaranteed arrival dates. New drops, holidays and busy periods may add processing time. We’ll email your tracking number once your order ships.
How do I track my order?
Once your order ships, we’ll email your tracking number. Open the tracking link in that email for the latest carrier updates. You can also visit your account to check your order.
If you can’t find your shipping email, check your spam folder, then email sohobohemianstore@gmail.com with your name and order number.
Do you ship internationally?
We currently ship within the United States only. International shipping isn’t available at this time.
What if my package is lost or arrives damaged?
If your package is missing or arrives damaged, keep the packaging and take clear photos of any damage. Check your order for Route package protection: Route can help with eligible covered orders. Coverage and claim terms depend on your order.
If Route can’t resolve the issue, or you need help finding the right next step, email orders@sohobohemianstore.com with your order number and details. We’ll take a closer look.
Returns & exchanges
Do you offer refunds?
We don't offer traditional refunds. You can request an exchange or store credit for eligible items within 14 days of delivery. Items must be unworn, unwashed, in their original condition, with tags attached. Item-specific restrictions apply.
Can I exchange a bikini?
Bikinis are eligible for a size exchange only within 14 days of delivery. They must be unworn and unwashed, with the original liner intact and tags attached.
Are crochet pieces, jewelry, and sale items returnable?
Eligible crochet pieces can be exchanged or returned for store credit within 14 days of delivery. Sale or discounted items and gift cards are final sale. Jewelry is final sale unless it arrives damaged or defective.
How do I start an exchange or store-credit request?
Email sohobohemianstore@gmail.com with your order number, the item you'd like to return, and whether you'd prefer an exchange or store credit. Customers cover return shipping unless we made a mistake or the item arrived damaged.
Can I return swimwear?
Bikinis are eligible for a size exchange only within 14 days of delivery. They must be unworn and unwashed, with the original liner intact and tags attached. We don’t offer traditional refunds.
For another swimwear style, check its product details and our return policy for the conditions that apply. Contact us before sending anything back so we can confirm eligibility and the next step.
Can I return sale or one-of-a-kind pieces?
Sale or discounted items and gift cards are final sale. For a one-of-a-kind piece, check its product page and our return policy for the conditions that apply to that item. If you’re unsure before ordering, send us the product name and we’ll help you check.
Sizing & fit
How do I choose my size?
Check the size chart and fit details on the product page before ordering. Sizing can vary by style. If you're unsure, contact us with the piece you're interested in.
How should crochet pieces fit?
Fit varies by crochet style, so check the measurements, size chart and fit notes on the product page. If you’re between sizes or unsure about a specific piece, email sohobohemianstore@gmail.com with its name and your sizing question before ordering.
How should swimwear fit?
Check the size chart and fit notes for the specific bikini or one-piece you’re considering. Coverage, ties and adjustability vary by style. If you’re unsure, email sohobohemianstore@gmail.com with the product name and the fit you’re looking for.
When trying on a bikini, keep the original liner and tags intact. Our size-exchange conditions still apply.
How do I wear reversible pieces?
Our reversible bikinis can be worn on either side. The label is attached with a single small stitch; carefully removing that stitch lets the fabric lie flat on both sides. Take care not to cut the fabric or seams.
Only remove the label once you’ve decided to keep the piece. Removing tags does not change our exchange requirements.
Product & care
How should I wash my SOHO pieces?
Follow the care instructions for your specific piece on its product page. Care varies by material and style, so one washing method won't suit every item.
How do I care for the Bali Crochet Top?
Wash in cold water by hand or on a gentle machine cycle. Don't tumble dry. Lay it flat to dry, and avoid hanging it so it doesn't stretch.
Is everything handmade?
Our crochet pieces are handmade and can take many hours to create. For swimwear, jewelry and other styles, check the individual product description for that piece’s materials and production details.
If you’d like to know how a particular item is made, email sohobohemianstore@gmail.com with its name before ordering.
Will my piece look exactly like the photos?
Use the photos and product description to check the style, color, materials and details of the piece you’re considering. If you’d like to check a particular pattern, color or handmade detail before ordering, email sohobohemianstore@gmail.com with the product name.
If the item you receive is incorrect, damaged or defective, contact us within 3 days of delivery with your order number and clear photos so we can review it.
How do I care for my swimwear?
Care varies between swimwear styles. Follow the instructions on your specific piece’s product page and care label, including its washing and drying directions.
If you’re unsure which instructions apply, email sohobohemianstore@gmail.com with the product name before washing it. We’ll help you check.
What materials are used in your jewelry?
Materials vary by piece and finish. Our alpaca silver versions use an alloy of copper, nickel and zinc. Alpaca silver is not sterling silver and contains nickel. Some styles also come in bronze or copper, so check the exact version you’re choosing.
Our Buzios necklace uses cowrie shells, stone beads and waxed cotton cord. The Strawberry necklace uses carved shell and waxed cotton cord. If you’re sensitive to a particular material, ask us about the specific piece before ordering.
Ordering & payment
Can I change or cancel my order?
Contact us as soon as possible at sohobohemianstore@gmail.com. Processing starts quickly, so we may not be able to change or cancel an order, but we'll do our best to help.
My item arrived damaged, defective, or incorrect. What should I do?
Contact us within 3 days of delivery. Send your order number and clear photos of the item and packaging to sohobohemianstore@gmail.com. We'll review the issue and confirm the next step.
How can I get help with my order?
Email sohobohemianstore@gmail.com or use our contact form. Include your order number and a few details so we can find your order and help with the next step.
Which payment methods do you accept?
Our online checkout supports Shop Pay, Apple Pay and Google Pay. The payment options available for your device and order appear at checkout before you pay. If an option isn’t shown, choose one of the available methods or contact us for help.
Do you offer gift cards?
Yes! SOHO Bohemian gift cards are available online in $10, $25, $50 and $100 amounts. Choose the amount on the gift-card product page. Gift cards are final sale under our return policy.
Can I use multiple discounts?
Discount combinations depend on the offer. Each promotion has its own eligibility and combination rules, and checkout applies the eligible savings for your order.
Enter your code before paying and check the order total. If a code doesn’t apply, check its conditions or contact us with the code and the items in your cart.
Visit us
Where is your shop in St. Augustine?
Come see us at 58a San Marco Ave, St. Augustine, FL 32084. Our shop is open daily from 10:30 am to 6:30 pm. Holiday hours may vary.
You can call or text us at 754-367-0481 if you’d like to check before visiting.
What are your shop hours?
Our St. Augustine shop is open every day, 10:30 am–6:30 pm, local Eastern time. Holiday hours may vary.
Call or text 754-367-0481 if you’d like to confirm before making the trip.
Where is the next SOHO bus pop-up?
Find upcoming stops on our events, festivals and markets page and Instagram. Dates can change, so DM us, email sohobohemianstore@gmail.com, or call/text 754-367-0481 to confirm the next stop.
Our St. Augustine shop is also open daily, 10:30 am–6:30 pm, with possible changes on holidays.
Are online and in-store prices the same?
Prices and promotions can vary between our website, St. Augustine shop and pop-up events. The price shown where you shop applies to that purchase.
Offers are temporary and may have different terms by location or event. Check the current offer with our team before purchasing.
Partnerships
Do you offer wholesale?
For wholesale inquiries, email sohobohemianstore@gmail.com with your store name, location and the pieces you’re interested in. We’ll reply with the current options and next steps.
Do you have a creator or affiliate program?
Interested in creating with SOHO? Reach out by Instagram DM or email sohobohemianstore@gmail.com. You can also contact us through Trybe.
Share your profile, a little about your audience and the kind of content you’d like to make. We’ll review the fit and discuss any available opportunities directly with you.
How can I collaborate with SOHO?
We’d love to hear your idea. Send an Instagram DM or email sohobohemianstore@gmail.com with a short introduction, links to your work and what you have in mind. Creators can also reach us through Trybe.
We’ll review your proposal and follow up if there’s an opportunity to work together.
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